F13-KEYS / CUSTOMER INFORMATION

Frequently Asked Questions

How are products delivered?

Key-based products are delivered by email after payment confirmation and appear in the customer license inbox. Account-based products follow the delivery method shown on their product page.

How quickly will I receive my order?

The fulfillment workflow begins after Lemon Squeezy confirms payment. Delivery timing can depend on the product type and inventory status; check your email and account inbox before contacting support.

Are products subscriptions or perpetual licenses?

The product page identifies whether an item is a key-based license, an account-based term, or a bundle. Office and Windows products may be one-time licenses, while products such as AutoCAD can be account-based subscriptions.

What if a key does not activate?

Contact support with your order number and the activation error. Do not publish the key publicly. F13-Keys will review the delivery and provide activation guidance or a replacement when the key is confirmed defective.

Can I get a refund?

Because digital credentials can be revealed or delivered immediately, refunds are limited after delivery. See the Refund Policy for the full conditions and the defective-key replacement process.

Questions about refunds or account help? Read the Refund Policy or contact support.