F13-KEYS / CUSTOMER INFORMATION

Refund Policy

F13-Keys sells digital software licenses and account-based digital products. Because a license credential may be delivered or revealed immediately, a normal change-of-mind refund is generally not available after delivery or reveal.

Before delivery

If an order has not been paid, fulfilled, delivered, or revealed, contact support as soon as possible. F13-Keys may review a cancellation or refund request before fulfillment begins.

Defective or unusable credentials

If a delivered key is invalid, already used, or cannot activate for the listed edition, contact support within 7 days with the order number and the activation error. Do not publish the credential. After verification, F13-Keys will first provide troubleshooting or a replacement. If a valid replacement cannot be supplied, a refund may be issued for the affected item.

Account-based products

Account-based products are subject to the term and delivery conditions shown on the product page. Contact support promptly if the delivered account or access details do not match the listing.

How to request help

Email [email protected] with your order number and a description of the problem. Payment reversals are handled through the original payment method where applicable.

Need help with a specific order? Review the FAQ or contact support.